Introduction
At Modern Security Solutions, protecting your privacy is something we take seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or get in touch with us.
As a UK-based company, we operate in full compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable data protection laws. By using our services or providing us with your information, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.
Information We Collect
We collect personal information that you voluntarily provide when requesting a quote, contacting us, or enquiring about our services. This includes details such as your name, email address, and phone number, gathered through our website forms, emails, phone calls, or in-person interactions.
When you visit our website, we may also automatically collect non-personal information such as your IP address, browser type, device details, and browsing behaviour. This data helps us improve site performance and user experience.
For clients engaging our services, we may collect additional information necessary for service delivery, including business addresses, security requirements, and payment details. We do not collect sensitive personal data such as racial or ethnic origin or health information unless it is directly relevant to the service being provided and you have given your explicit consent.
How We Use Your Information
We use the personal information you provide to deliver and improve our security services, respond to enquiries, process quote requests, and keep you informed about our offerings. Where relevant, your details help us tailor solutions to your specific needs, whether that is a K9 security plan, event protection, or ongoing business guarding.
Non-personal data collected through our website is used to analyse site usage, resolve technical issues, and improve the overall experience for our visitors.
Internally, we use your information to meet legal obligations, prevent fraud, and maintain accurate records. We will only send marketing communications, such as updates on new services or promotions, with your consent. You can opt out at any time, no questions asked.
Sharing Your Information
We do not sell or rent your personal information to third parties. Where necessary, we may share your details with trusted partners who support the delivery of our services, such as SIA-qualified security personnel, K9 handlers, or payment processors. All such parties are bound by confidentiality agreements and are only permitted to use your data for the purposes we specify, in full compliance with data protection laws.
In certain circumstances, we may be required to disclose your information by law, including in response to court orders or regulatory requests, or where necessary to protect our rights, property, or safety.
If Modern Security Solutions undergoes a merger, acquisition, or change of ownership, your data may be transferred to the new entity. In such cases, your information will continue to be handled in accordance with this policy.
Data Security
Security is at the heart of everything we do, and that extends to how we handle your data. We apply appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These include encryption, access controls, firewalls, and regular security audits. Our staff are trained in data protection best practices, and access to personal data is strictly limited to those who need it to carry out their role.
While we take every reasonable precaution, no system can be guaranteed completely secure. In the unlikely event of a data breach, we will notify affected individuals and the relevant authorities promptly, as required by law.
Your Rights
Under UK data protection law, you have several rights regarding your personal information. These include the right to access, correct, or delete your data, restrict or object to how it is used, request a portable copy of your information, and withdraw consent where applicable.
To exercise any of these rights, please contact us using the details provided on our contact page. We will respond to all requests within one month. Where a request is particularly complex, we may require additional time and will keep you informed throughout.
If you believe your rights have been infringed, you have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and deliver a better experience for our visitors. Essential cookies keep the site running properly, while analytics cookies help us understand how people use our website and where improvements can be made. We may use third-party tools such as Google Analytics for this purpose, which may collect anonymised data.
You can manage or disable cookies at any time through your browser settings. Please note that turning off certain cookies may affect how some parts of the website function. For full details, please refer to our Cookie Policy.
International Data Transfers
As a UK-based company, your personal data is primarily processed within the UK. In cases where data needs to be transferred outside the UK, such as when working with international partners, we ensure that appropriate safeguards are in place. These may include standard contractual clauses or reliance on adequacy decisions, so that your information receives the same level of protection regardless of where it is processed.
Retention of Data
We only hold your personal information for as long as it is needed for the purposes set out in this policy, or as required by law. For example, client records may be retained for up to seven years to meet accounting and legal obligations. Once your data is no longer needed, it is securely deleted or anonymised.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices. Any updates will be posted on our website along with the date they take effect. We encourage you to check back periodically to stay informed. Continued use of our services following any changes constitutes acceptance of the revised policy.
This Privacy Policy was last updated on June 28, 2026.